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Frequently Asked Questions

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  Giga Alert tracks the entire web for your personalized topics and sends you new results by daily email. The Frequently Asked Questions below provide more detailed information about your questions:

Getting Started
What is Giga Alert?
What do I use it for?
How do I get my results?

The Basics
How is Giga Alert different from news clipping services?
How often does Giga Alert perform my searches?
Why is there a limit on the number of searches?

Search Results
Why have I not received any search updates?
How do I refine my search to get more relevant results?
How do I restrict my results to a particular country?
What are the numbers before each search result?
What are the stars before each search result?
How do I remove a specific search?
Why do I sometimes get old results?

Your Account
What happened to Google Alert?
What if I have forgotten my username or password?
How do I change my password or email address?
How do I unsubscribe and stop receiving search updates?
How do I print an invoice for my payments?

Giga Alert and You
What are the terms and conditions of use?
What is Giga Alert's privacy policy?

 

What is Giga Alert?

Giga Alert is the web's leading automated search and web intelligence solution, allowing you to catch new information as it appears. Giga Alert uses its unique Web Intelligence technology to track the entire web for your personalized topics and send you new results by daily email.

What do I use it for?

You can use Giga Alert to keep track of anything, including information regarding yourself, your work, or your interests. Read these testimonials to learn how others are using Giga Alert to meet their needs.

How do I get my results?

Giga Alert will email you every time new results appear. You can also view your results online by clicking "Browse Results". Giga Alert results are also available as HTML or RSS feeds or via TrackBack from the Feed Settings page.

How is Giga Alert different from news clipping services?

Giga Alert watches for new content across the entire web by monitoring billions of web pages indexed on a regular basis. This gives it a far greater reach than most news clipping services that watch only a specialized set of news sites.

How often does Giga Alert perform my searches?

Giga Alert performs your personalized searches up to once per day, depending on capacity. You can change the maximum frequency by clicking 'More Options' in your search settings. To search every day at your chosen time, upgrade your account.

Why is there a limit on the number of searches?

Giga Alert's operations take up significant bandwidth and CPU time. If you would like to track more search terms with greater depth, you can upgrade your account to the advanced Giga Alert services.

Why have I not received any search updates?

Ensure that you have entered a valid email address. If you are using a spam filter or challenge service, ensure that you have added 'alert@gigaalert.com' and 'alert@googlealert.com' to your white list. Also, if you have selected 'More Options', please check you have set more than zero results for your desired searches in your search settings, and that you have set the search frequency to "automatically" and not to "only when I click 'run now'".

How do I refine my search to get more relevant results?

You can refine your searches using the Search Settings and the Advanced Search pages. The search tips page contains useful advice on refining your search to get more relevant results.

How do I restrict my results to a particular country?

The best way is to restrict your search to websites registered in that country. First click the 'advanced' button next to the search term (if this button does not appear, click 'More Options'). Then, in the field labelled 'Pages only on this site', enter the country's domain suffix. For example, enter .uk for UK, .de for Germany, .fr for France, etc...

What are the numbers before each search result?

Giga Alert displays the ranking for each result reported next to the page title. The rank is shown in both the alert emails and in the online browser.

What are the stars before each search result?

Using its revolutionary SightPoint personalization technology, Giga Alert displays the personalized relevance of each result based on the results you have clicked on in the past, from one to five stars. The SightPoint feature can be turned off in your 'Search Settings'.

How do I remove a specific search?

To remove a specific search, erase the search term in your 'Search Settings' and click 'Update'. If it is an advanced search, you should first click 'Edit' near your search term, and then click 'Reset this search to simple interface' at the bottom of the advanced search page. You may then proceed to erase your search term and click 'Update'.

Why do I sometimes get old results?

Giga Alert will notify you of relevant new pages as they appear on the web and are indexed. Sometimes the importance of an older existing page can increase significantly, causing its ranking to rise. Giga Alert's FreshSearch technology automatically filters out most of these results, but occasionally one will come through.

What happened to Google Alert?

In August 2009, the Google Alert service was renamed Giga Alert. This was accompanied by a transition to the Yahoo search index, and the addition of news alerts and deeper searches.

What if I have forgotten my username or password?

When you log in, click on 'I forgot my username or password' and enter your username or email address. A password reset link will be emailed to you, with instructions on how to proceed. Your username also appears at the bottom of each Giga Alert email.

How do I change my password or email address?

Click on 'User Settings' in the main menu. You can then click on 'Change Password' to change your password. You can also type in a new email address in the area provided, and click 'Update'.

How do I unsubscribe and stop receiving search updates?

Each Giga Alert email contains a link at the bottom that allows you to unsubscribe from the service and stop receiving Giga Alert messages.

How do I print an invoice for my payments?

Click on 'User Settings' in your Giga Alert account. Then click on 'View Payments' to see a list of all your payments. Then click on 'Invoice' next to the payment for which you would like an invoice. You may then print out the invoice shown.

What are the terms and conditions of use?

Click to see the official Terms and Conditions of Use. Giga Alert's services are provided "as is" with no warranties whatsoever. Use of Giga Alert is entirely at your own risk. Giga Alert disclaims any and all warranties for all services and information provided by Giga Alert.

What is Giga Alert's privacy policy?

Click to see the official Privacy Policy. Giga Alert respects the privacy of its users and takes the privacy of all user information seriously.

 


Giga Alert, formerly known as Google Alert. © 2014 Indigo Stream Technologies. Terms of use.